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Frequently Asked Questions

WHAT sort of prints do you offer?

We offer a range of high quality print options from from leading photo printer Bay Photo.Lab. I have used them for creating my own prints that I have hanging in my home and that I have used for a number of exhibitions for several years, and they have always delivered top quality products. On this site we offer a subset of all the products that they offer: if you want something that you don't see here, feel free to contact us. The least expensive options that we offer are prints on high quality photo paper, either glossy or lustre. Or you can get a range of other beautiful ready to hang options, including metal prints (which are listed as "Exhibit Mount", which refers to the hanging mechanism), canvas, wood or acrylic prints. You can get some more information about each option by hovering over the small question mark icons on the "Medium" dialog on each photo page, or look at Bay Photo for more information. Personally I love the metal prints, especially in the glossy finish, and especially for photos with fine detail. Canvas is another good option for large prints.


What is your shipping Policy?

We ship directly from Bay Photo.Lab. Typically paper photo prints will ship in one business day, canvas wraps take two days and metal prints take 2-5 days depending on the options chosen. You can see a full list of expected shipping times here.

There are a variety of shipping options. Standard shipping takes 2-5 days depending on location and costs $5.99 for photo print orders up to $49.99, See here for a full list of shipping options. 


What is your Policy on Returns/Exchanges/Refunds?

We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.


How can I keep up with your new work?

We have a weekly newsletter that includes updates on new material that we have published, photo tips, stories about recent photoshoots or trips, and special offers. We won't share your email with anyone else and you can unsubscribe any time. You can sign up here.

You can also follow us on Facebook or Instagram.


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